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Prior authorization metrics reporting

Prior authorization metrics for medical items and services (excluding drugs)

To comply with the CMS Interoperability and Prior Authorization final rule, CareOregon is required to annually report aggregated prior authorization metrics on our website. Specifically, this includes a list of all medical items and services (excluding drugs) that require prior authorization, as well as data on prior authorization requests for those items and services (e.g., approvals, denials, etc.) over the previous calendar year. Publicly reporting these metrics promotes transparency and accountability, helps patients understand prior authorization processes, and enables providers to evaluate payer performance. In addition, metrics can be used to compare plans, programs, and payers. For questions on the data below, contact: Director of Quality Assurance, Operations at michalowskip@careoregon.org

Reporting Period: 2025

When is prior authorization needed?

These are the medical items and services for which we require prior authorization (excluding drugs):

Download the list

Standard (non-urgent) prior authorization requests

 How many times this happenedOut of total requestsPercentage
Request approved14,56915,53193.80%
Request denied1,23015,5317.92%
 How many times this happenedOut of total requestsPercentage
Request approved only after time for review was extended*6515,5310.42%
 How many times this happenedOut of total requestsPercentage
Request approved only after appeal4414530.34%

Expedited (urgent) Prior Authorization Requests
(Response Due to Provider Within 72 Hours)

 How many times this happenedOut of total requestsPercentage
Request approved25822,71295.20%
Request denied1482,7125.4%
 How many times this happenedOut of total requestsPercentage
Request approved only after time for review was extended*203164.51%

Time Between Receiving a Prior Authorization Request and Sending a Decision

 Mean (Average) TimeMedian (Middle) Time
Standard (non-urgent) Prior Authorization Requests (response due to provider within 7 calendar days)3.23 days3 days
Expedited (urgent) Prior Authorization Requests (response due to provider within 72 hours)13 hours13 hours

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