Read more: Members may have trouble getting meds at some pharmacies.

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Read more: OHP Bridge program benefits explained in recent provider update

Language services

Scheduling with our approved vendors

Thank you for working with interpreters to serve members who communicate in a language other than English. Our approved vendors are listed below. Click on a vendor to learn more about their services, access scheduling resources, and find contact information.

Immigrant & Refugee Community Organization (IRCO)
Available for on-site, video and telephonic
Online scheduling Click create new appointment
Phone: On-site: 503-234-0068
For over-the-phone interpretation AND virtual (OPI and VRI): 
503-505-5187 (Available 24/7)
Translation: Email documents to

Available for on-site, video and telephonic
Online portal:
Phone: 503-265-8515, option 1, option 1 again
Fax: 503-954-1038

National Interpreting Service (NIS)
Specialty: American Sign Language (ASL) and other sign languages
Available for on-site and video
Online scheduling portal: (Please CALL 24/7 to schedule an interpreter.)
Phone: 503-932-8460
Fax: 866-411-9742

Oregon Certified Interpreter's Network (OCIN)
Available for on-site, video and telephonic
Phone: 503-213-3191, option 1
Fax: 971-228-2164

Have questions? Call Provider Customer Service at 800-224-4840, option 3. We’re here to help.

Language resources for providers

Our goal is to help you and members get the interpreting services that meet your needs. Your facility may find these resources to be useful. 

Our expectations for interpreting services

All contracted Columbia Pacific CCO providers must make interpreting services available to Columbia Pacific CCO members. Services must be available during and after hours for consultation and provision of care. While interpreting services can be scheduled with short notice, to ensure coverage, please schedule as soon as a member makes an appointment.

Interpreting services should be performed by certified and qualified interpreters. The interpreters may be on-staff or scheduled through a Columbia Pacific CCO -approved vendor. They may operate on-site, over the phone or via computer screen. Interpreting should not be provided by a member of the patient's family. Members should never be asked to bring their own interpreter.

Occurrences for which Columbia Pacific CCO covers interpreting services

  • Onsite medical, dental or behavioral health appointments
  • Scheduling or rescheduling appointments
  • Appointment reminders
  • Appointment follow-ups
  • Relaying test results
  • Registration for procedures/admissions

Use only our approved vendors

Columbia Pacific CCO pays for interpreting services so that members can access their covered health care services and benefits. We have contractual arrangements with approved vendors. Please use them when serving Columbia Pacific CCO. (Be sure to verify that your patient is covered by the Oregon Health Plan.) See “How to schedule no-cost interpreting.”

If providers choose to coordinate interpreting services themselves rather than through Columbia Pacific CCO, they are responsible for paying for those services. Columbia Pacific CCO pays only for interpreting services that providers coordinate through our approved vendors.

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