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Contact us

Customer Service

Call us

Hours: 8 a.m. to 5 p.m. Monday-Friday

  • Local: 503-488-2822
  • Toll-free: 855-722-8206
  • TTY: 711

Our Customer Service staff is specially trained to answer all questions on the first call. If research is needed, we'll handle it. Then, we'll get back to you quickly to make sure all your needs were met.

Media Requests

Find contact information for media inquiries on our CareOregon site.

Secure message

Log in to the member portal to send us a secure message.

Secure contact form

If you have questions or comments for us, please fill in the fields below. If you are requesting a reply from us, we will reply within one business day.

If your request involves a request for medication
Please use the following resources/methods to determine how best to submit your request: pharmacy and prescription drug resources.

We are unable to review requests for medication coverage submitted through the form below.

Note: If you include any type of personal health information (PHI) in your comments/questions below, you will receive a reply from us through our secure message portal, Cisco Registered Email Service. You will need to follow the directions on the reply email to log in to this portal and continue your conversation with us securely.

 

Fraud, waste and abuse or compliance concerns

To file a report on fraud, waste or abuse, visit our EthicsPoint site.

Our location

Columbia Pacific CCO
315 SW Fifth Ave 
Portland OR, 97204

Verify employment

Please email hrbpteam@careoregon.org. Include VOE and employee last name in the subject line. Attach your release of information form signed by the employee.

Office closure days:

1/1/2026 - New Years Day

1/19/2026 - Martin Luther King Jr. Day

5/25/2026 - Memorial Day

6/19/2026 - Juneteenth

7/4/2026 - Independence Day

9/7/2026 - Labor Day

11/26/2026 - Thanksgiving Day

11/27/2026 - Day after Thanksgiving

12/24/2026 - Christmas Eve

12/25/2026 - Christmas Day

Feedback and complaints

Member feedback helps us improve. It is your legal right to submit a complaint, and you won’t face any negative consequences if you do. Learn about feedback and complaints by clicking on your language of choice below:

Member complaint and feedback forms

Website feedback

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